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Our Client Journey
Why seek financial advice?
People often put off seeking financial advice because they don’t know what to expect or they think that their needs are too basic to consult a financial planner. But no matter where you’re at, the right advice can make a world of difference to your financial future. We have clients at all stages of life and with a vast range of financial needs. When you engage us, we’ll guide you through our client journey. This proven process is designed to ensure you get tailored solutions that meet your needs and goals.
How our Client Journey works
Discovery Meeting – During an initial 15-minute chat on the phone or via Zoom Chat, we’ll discuss exactly what you’re looking for and how we help our clients.
IAS Initial Focus Meetings – During these meetings we collaborate to assess your current personal circumstances, future financial goals and insurance needs. These vary across the organisation dependent on the service you require:
Insurance only clients
60 minute Fact Finder Meeting which will help us tease out all relevant information
Financial Planning Clients
- 60 minuteRoadmap Session
- Goal Planning(Life Goal Cards)
- Understanding what’s important to you.
Fact Finder Meeting which will help us tease out all relevant information
We will obtain your information with a Fact Finder document
We would like to view your work site where possible, as we may see risks that are not visible to you. This ensures we have all relevant and factual information that we know the insurer will want to be across, when assessing your business risks.
Please contact us on 82682900 and we will discuss the best option for you.
Scope of Work – Following the focus meeting, we analyse the information you’ve provided to us and put together a scope of work that can set you on the path to realising your financial goals. We’ll provide you with a Statement of Advice and Financial Plan or a recommendation of policies that you will require.
With our business clients, this may be the time that you complete a proposal form to allow us to obtain quotations and policy terms.
Strategy Session – Once a client has decided to proceed with our advice and the financial plan, the next step is to go over some high-level strategies and options. We’ll include you in the decision-making process and educate you on why we have chosen particular strategies and policies.
Authority to Proceed – We’ll then present you with the final Statement of Advice, Financial Plan or recommendation for a policy or policies. If you are happy to proceed, you’ll give us written permission to move ahead with our recommendations.
For our business clients, you will be required to sign a “What you told us” form and check all the details provided to the insurer.
Implementation – This is where we implement the advice. This may include completing further applications and implementation of action items. How long this stage takes depends on the level of action required. Invoices will be sent to you for our services and payment for implementation is required at this stage. Options for payment via superannuation may also be available.
For our business clients, there are options on how you can pay for your advice, via invoice or premium funding.
On Track and Financial Coaching – Our financial advice is not just ‘set and forget’. We work closely with our clients on an ongoing basis to make sure the correct actions are being taken and they are staying on track with their goals. Some clients may need us more often, if they have multiple policies or a complex strategy.
You will receive coaching along the way, whether it be through making insurance claims or to achieve other financial goals.
Annual Refocus – Our annual review is an important time to review your goals and make sure your financial plan and policies are up-to-date with any changes that have occurred in your personal circumstances. We also make sure you are across any changing legislation that may affect you.
During these meetings we frequently discover clients have new needs, or changes need to be made, which they weren’t aware of until we took the time to ask the right questions.
Businesses change from year to year and the business risk needs to be kept updated, we need to start the whole process again each year and double check that you are still correctly insured for your activities now.
We’re always happy to discuss our process further with you. Get in touch. We’re here to help.